The Yak goes one on one with…
… Ram Hiralal to chat about Jumeirah Bali, her life and her experiences managing this new-to-Bali, luxury Hotel brand in Pecatu, South Bali…
I gather you are no stranger to Bali…
On joining the Jumeirah brand, how did that come about?
I have worked in the hospitality industry for most of my life and have done eight hotel openings. Bali has been my second home, as I worked two assignments here before returning for Jumeirah Bali’s opening. Opening this resort was a perfect welcome back to the island of gods and another great challenge to add to my journey.
The resort is described as contemporary, however many of your experiences are anchored in tradition…which experiences are you most proud of?
Working with Balinese people is an exciting and rewarding opportunity to help them develop professionally and be a part of their hospitality journey. As a coach and mentor, I can help them build their skills and confidence in their chosen career path. With guidance and support, I can help them reach their goals and become the best version of themselves.
Can you briefly describe Jumeirah Bali?
Jumeirah Bali is an exquisite all-villa resort that offers guests a memorable and luxurious stay. With 123 villas and 11 hectares of lush, landscaped gardens, guests can experience the grandeur of the Javanese Majapahit Empire and its Golden Era. With a range of exclusive amenities and services, the resort is an ideal destination for those seeking an unforgettable stay.
The reminiscence of the Majapahit Era can be found throughout the resort, from the majestic Amartha Lobby with its mesmerising water features to the ancient banyan trees and old ruins scattered throughout the grounds on the way to the property’s white sandy beach. Guests can enjoy outstanding dining at the resort’s restaurants AKASA, Segaran & Maja Lounge. Talise Spa is also a highlight, with its ultra-opulent five treatment rooms, sauna, steam bath, Vichy shower, and the only traditional Turkish Hammam in Bali. Jumeirah Bali offers a truly unique and unforgettable experience that celebrates the spirit of the Majapahit Era.
Why did this luxury brand want to put Bali on their map?
The people of Bali are indeed its greatest asset, as they embody the highest level of hospitality and kindness. Their welcoming attitude and willingness to go above and beyond to ensure that visitors have a great experience are unparalleled. Not only do they provide outstanding service in accordance with the Spirit of Jumeirah standards, but they also offer guests a unique and unforgettable cultural experience. It is this combination of natural beauty, spiritual temples, and friendly locals that make Bali a truly special destination.
And where is next for Jumeirah?
As Jumeirah is renowned in the Middle East, we are committed to expanding our brand presence in Southeast Asia. By leveraging our extensive experience in the hospitality industry, we strive to create a strong, recognizable brand in the region through innovative marketing campaigns and the delivery of excellent service. Our mission is to become a leader in Southeast Asia’s hospitality industry, with a focus on delivering top-notch service and creating memorable experiences for our guests.
What are the challenges of opening a new resort?
At Jumeirah, we understand that hospitality is a people business. That’s why we are committed to hiring the best talent who have the passion and drive to deliver an outstanding experience for our guests. Our team is dedicated to providing exceptional service with the Spirit of Jumeirah, so that our guests leave with lasting memories.
Once the Jumeirah Bali is up and truly running, will you stay or go?
The hospitality industry has been my passion ever since I began my journey. I’m incredibly excited to be a part of the opening of Jumeirah Bali and look forward to staying even longer to ensure that Jumeirah Bali is recognized as the top hospitality brand in the world. With my experience and dedication, I’m confident that I can help elevate Jumeirah Bali to the pinnacle of hospitality excellence.
Thank you for your time Ram, and let’s sit cliff-side for sunset soon!